Process Planning

Process Planning is used where a process or processes need to be developed and changed in a way that is acceptable to all (around five days).

When to use Process planning?

• When you are implementaing anew IT system


• When your organisation wants to merge divisions or company acquisitions


• Used to create common process basis


• To improve call centre capability

Benefits of the workshop

• Break down bottlenecks in organisation value chain


• Improve processes through streamlining lowering operating costs


• Improve moral by including relevant employees


• Lower the cost of processing and hold-ups in the organisation


• Obtain buy-in into the change process

Deliverables of the workshop

• Define the purpose of the business


• Identify actions that support the business


• Define the processes for each s


• Identify and define each sub-processes


• Identify general requirements


• Documented approach to the process


• Identify clear roles and responsibilities

Case Studies